Hey, We know sometimes things don’t work. If you didn’t like our product, you may return it, no hard feelings !!

Let us let you know what all is needed for the return/Exchange:

1. Complete Unboxing video for any damages.
2. The Return/Exchange tag needs to be intact, if its removed the same cannot be returned/Exchanged.
3. The the packing items including Outer Shipping cover, Box and product box should be in the same has shipping condition.

Let us take you through the process:

1. Please do fill the form.

2. Please share the unboxing video we will know what went wrong and how we can make it right.

3. Once your request is approved, we will arrange for a pickup & you will get your the exchange product, in case of refund will be Credited as soon as return is received to us and quality check is done.

Please keep these things in mind

• Timeframe: You have a 3-day window from the date of delivery to initiate a return/exchange
• Convenience: To make the process hassle-free for you, we offer reverse pick-up services. Please note that this feature depends on your area's pin code.
• Condition: For a smooth return/exchange process, kindly ensure that the product(s) are returned in their original condition(including Outer Shipping cover, Box and product box should be in the same has shipping condition). We will not be able to accept products showing signs of wear/damage or any product packaging is missing.
• Safety: AMAZG will not be liable for any damages and loss that occur while the goods are being returned so please pack the product safely.
• Charges: There will be a return charge of 200/- until there is no manufacturing defect.
• Return/Exchange Rejected: Once we get the Return.Exchange we will do the QC and if in the QC return/Exchange found to be tampered or there is anything missing from the packaging item, or the product found to be used, the same will be shipped back to the given address and the return/Exchange will be considered closed.

Terms & Conditions:

• Time-bound Returns: Products returned beyond the 3-day period, or those showing signs of use or damage or retured back without the complete package, cannot be accepted for returns or exchanges
• Sales Platform: For sales from platforms like Amazon, Cred or other marketplace, returns may not be applicable from our website.
• Refund Timeline: Refunds will be processed once the product is returned back to us and our team does the quality check.
• Sale Items: Return/Replacement is not available for sale items.

Got Questions? Feel free to reach out to us at +91 8296769848, ping us on WhatsApp, or send a note to support@amazg.in. Our dedicated team is available Mon-Sat, 10 AM - 7 PM to assist you.

Hey, To cancel, please contact our customer support team at +91 8296769848 or support@amazg.in from Mon to Sat, 10 AM to 7 PM. Once the product has been shipped, cancellation would not be possible.

Cancellation requests will not be entertained if the orders have already been shipped to the customer's address.

If still customer wants to cancel the order or rejects the delivery then a cancellation charge of 200/- will be charged.

Refund for the canceled order (If canceled before shipped) will be processed within 24 hours.

If COD order is cancelled, before order is shipped the partial COD amount paid will be refunded, after order is shipped the same will not be refunded.

If any COD Fee is charged the same is non-refundable. As this amount is taken by the courier partner.

For issues that fall under the scope of the policy, AMAZG will provide free replacements to the customer.

Free Replacement is for the first year from the date of purchase and is applicable only once.

After 1 Year or from second time AMAZG will provide replacements to the customer at a discounted rate of 50% of original product price.

Incase Product is Out of Stock then Customer can select any product at discounted rate of 50% of original product price.

For Now only 1 Product falls under this : ForeverClear Case.

This guarantee does not cover normal wear, scratches, impact damage, or defects unrelated to yellowing.

We are always working to have your products delivered to you with love and care. Please read our shipping and delivery policy before making a purchase with us.

What is AMAZG's delivery process?
It takes 30 min - 6 hours for the order to be processed and it shall reach you within 3-7 working days across India. Once your order is dispatched you will be notified on your given mobile number. And if by mistake the phone number provided by you is invalid we get in touch with you over the email provided by you. 

We also provide same day delivery for Bangalore pincodes which will be chargeable depending on the pincodes. Same Day delivery is only done on working hours which is 10 AM to 7 PM, if any order placed before or after working hours, order will be delivered in working hours.

Orders placed on Friday night, Saturday, and Sunday, major holidays, and/or company closures will not be fulfilled until the following working day.

• We use Shipdelight for our deliveries across India shipments.
• We offer free-of-cost delivery within the country for orders above 500.
• CASH ON DELIVERY is available on all orders.
• AMAZG's team will call or WhatsApp you for an order confirmation for a cash-on-delivery product before we dispatch your order.
• Very Important – Please make an unboxing video of the package you receive, in order to claim any physical damage or missing product. No Return /Refund /Replacement will be accepted without the video proof.

P.S: During festivals, adverse weather conditions, natural calamities or political crises, and curfews, your shipment may get further delayed due to dependency on courier companies. We assure you that we will try our best to have the product delivered to you as soon as possible and we truly appreciate your patience.

• Discrepancies: Should there be any discrepancies in order delivery status, kindly inform us within 24 hours for prompt assistance.
• Damage: In the unfortunate event of product damage upon delivery, please reach out to us within 24 hours.
• Drop Protection Disclaimer: Our cases are designed and tested to provide enhanced protection against drops. However, AMAZG is not responsible for any damage to your phone while using our cases. The effectiveness of drop protection depends on several factors, including but not limited to: The height of the drop, The angle at which the phone lands, The surface on which the phone falls, The force and impact of the drop.
  
  Our drop protection claims are based on controlled tests conducted under specific conditions. Real-world scenarios may vary, and we do not guarantee that your phone will be completely protected from all drops or impacts.
  
  We recommend that you do not perform our extreme drop tests at home. We are not responsible for any damage incurred to your device during drops.
  
  By purchasing and using our cases, you acknowledge and accept this limitation of liability.